FAQ

  • Wolf & Shepherd Last Call

  • We’ve made this site to offer our friends and customers the opportunity to purchase Wolf & Shepherd shoes at a reduced price. Our Last Call site is a limited collection of shoes that don’t quite meet the standards to be sold as “mint condition”. Some of these are customer returns that were simply tried on, while others are unworn shoes that were scuffed slightly during shipping, or came direct from our manufacturer in less than perfect condition. While these shoes are heavily discounted, the materials used are the same as our brand new shoes and are of excellent quality. Note that every Last Call item purchased will be different and not exactly as pictured. See examples here.
  • EXCELLENT:
    If a shoe picks up a knick during shipping, or someone returns them with a tiny crease, we’re unable to sell them as new. It’s a quality standard we’re committed to and will never compromise on. These shoes are near-perfect, or entirely unworn.

    FAIR:
    These shoes are lightly worn or scuffed. They have exterior imperfections, all of which are typical after a few wears, and most of which can be treated with our creams and waxes.
  • Because of the heavily discounted nature of the shoes in this collection, all purchases are FINAL SALE. No returns or exchanges are offered on these products. Please contact Customer Support if you have any questions or concerns about your order.
  • Our Last Call collection offers heavily discounted shoes with minor imperfections. As such, additional discounts aren't applicable. These shoes, though discounted, maintain the same quality materials as our brand new items.

  • Our Shoes

  • We source our leather from the finest Italian manufacturers that boast a super soft, full-grain calfskin finished with a proprietary blend of vegetable oil. Our suedes are also sourced from the best Italy has to offer and features a water-resistant finishing coat to keep your feet dry and your shoes unharmed. Slight color and finish variation are natural and can occur as our professional artisans hand-craft each item.
  • While full-grain Italian leather is more durable than the rest, real leather is still porous. Our shoes are not considered waterproof. While they may stand against gently inclement weather, we suggest avoiding complete submersion.
  • Our goods are made between Los Angeles, Portugal, and Vietnam.
  • Each of our shoes is crafted to a standard D width. Check out our Size Chart and fit description on each product page to get specifics for every unique style. We also offer complimentary fit consultations with a stylist. Feel free to email us at help@wolfandshepherd.com for more details.
  • We recommend using W&S Shoe Creams and Polishes on our shoes for the best shoe care results. They are perfectly color matched and designed for our leathers to keep your shoes healthy and increase the longevity of wear. For specific shoe care instructions for each style, please email help@wolfandshepherd.com for further assistance. You can purchase these on our official website.
  • Shipping & Fulfillment

  • We offer complimentary ground shipping for all domestic orders. We also offer expedited shipping options: UPS 2nd Day Air or UPS Next Day Air. Please note that all shipping costs are non-refundable.
  • Order processing time for ground shipping estimates 3-5 business days. Our warehouse ships M-F. Orders with expedited shipping must be placed by 1 PM PST to ship the same business day. Weekend orders will be received by the warehouse on the following business day. Processing times may vary due to volume. Please reach out to help@wolfandshepherd.com for any questions or concerns about your order.
  • We do ship internationally. Please note that all shipping costs, customs and duties are set by the courier and due at delivery.
  • Please contact us if you have not received your delivered order or it has been lost in transit by the carrier and we would be happy to assist.
  • We are unable to retroactively apply any discounts or other offers for orders placed outside of our promotional window.
  • We are unable to make changes to your order once it is submitted. Please reach out to us at help@wolfandshepherd.com as soon as possible if you have any questions or concerns about your order.