FAQ

  • Wolf & Shepherd Last Call

  • We’ve made this site to offer our friends and customers the opportunity to purchase Wolf & Shepherd shoes at a reduced price. Our Last Call site is a private, limited collection of shoes that don’t quite meet the standards to be sold as “mint condition”. We call them "Seconds". Some of these are customer returns while others are unworn shoes that were scuffed slightly during shipping, or came from our manufacturer in less than perfect condition. While these shoes are heavily discounted, the materials used are the same as our brand new shoes and are of great quality. Note that every Last Call shoe purchased will be different and not exactly as pictured. See examples here.
  • EXCELLENT:
    If a shoe picks up a knick during shipping, or someone returns them with a tiny crease, we’re unable to then sell them as new. It’s a quality standard we’re committed to and will never compromise on. These shoes are near-perfect, or entirely unworn.

    FAIR:
    These shoes are lightly worn or scuffed. They have exterior imperfections, all of which are typical to see after a few wears, and most of which can be treated with our creams and waxes. You should feel confident in purchasing Seconds that you’ll be getting the same high quality product you’ve come to know from Wolf & Shepherd Due to the nature of a sale like this, all items are Final Sale and will not be eligible for exchange or return. Enjoy the shoes and enjoy the savings!
  • Because of the heavily discounted nature of the shoes in this collection, all purchases are FINAL SALE. No returns or exchanges are offered on these products.
  • Our Shoes

  • We source our leather from the finest Italian manufacturers that boast a super soft, full-grain calfskin finished with a proprietary blend of vegetable oil. Our suedes are also sourced from the best Italy has to offer and features a water-resistant finishing coat to keep your feet dry and your shoes unharmed. Slight color and finish variation are natural and can occur as our professional artisans hand-craft each item.
  • Comfort starts here in California! We design and develop the technological components for each of our styles at our headquarters in Los Angeles. Our SwiftKnits are made in Vietnam at factories with cutting edge technology. Our hybrid and dress shoes are handcrafted in Portugal by small, family-run manufacturers using premium Italian leather.
  • Each shoe is crafted to a Standard D Width. Check out our Size Chart and fit description on each product page to get specifics for every unique style. We also offer complimentary fit consultation with a fit expert. During this consultation, our team will guide you in selecting the right size and style from our collection to suit your unique needs. Feel free to email us at help@wolfandshepherd.com for assistance.
  • We recommend using Wolf & Shepherd shoe creams and waxes on our shoes for the best shoe care results! They are perfectly color matched and designed for our leathers to keep your shoes healthy and increase the longevity of wear. You can purchase these on our official website.
  • Shipping & Fulfillment

  • We accept major credit cards, ShopPay, PayPal, Google Pay, Meta Pay, and Venmo. We do not accept any discount codes, store credit or gift cards from our parent website, wolfandshepherd.com.
  • Order processing time for ground shipping estimates 1-2 business days. Expedited orders placed before 11AM PST M-F generally ship on that business day. Orders placed on Saturday and Sunday will be received and processed by the warehouse on the next business day.
    Note: We are unable to change or cancel an order after you've placed it.
  • We are unable to change or cancel an order after you've placed it. It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold out item.
  • We do ship internationally. At this time, we do not provide complimentary shipping for international orders. All shipping costs, customs and duties are set by the courier and due at delivery. Please reach out to help@wolfandshepherd.com for further inquiries.
  • Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
  • Orders cannot be changed or updated once they are placed as they immediately start processing. If you'd like to add another item to your order, please place a new order for the item.
  • We offer complimentary ground shipping in the US for all orders. Expedited shipping options may be available for a fee. All orders with expedited shipping must be purchased before 11AM PST to ship on that business day.

    Please note: Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.
    Orders placed on Friday or over the weekend will start processing on the following business day and ship within 1-2 business days.