FAQ

Our Last Call site offers a curated selection of Wolf & Shepherd shoes at significantly reduced prices. These include discontinued shoe styles in excellent condition, as well as shoes with light scuffs, creasing, or other minor imperfections that naturally come with time and wear.

Even at a discounted price, every pair is crafted with the same premium materials and attention to detail you’ll find across our main collection.

Our Excellent styles are brand new, unworn pairs that are simply no longer part of our main collection. Fair Condition shoes, on the other hand, may show minor exterior imperfections, such as light scuffs, creases, or small marks, that are common after a few wears.No matter which option you choose, every pair from our Last Call site is crafted with the same premium materials and high standards you’ll find across all Wolf & Shepherd shoes.

All purchases on Last Call are Final Sale and cannot be returned or exchanged. For any questions or concerns, please contact us at help@wolfandshepherd.com

Please note that all promotions and discount codes are ineligible to be applied to items on our Last Call site.

Gift cards purchased from our main site www.wolfandshepherd.com are not applicable to our Last Call site at this time.

Our shoes combine cutting-edge technology with premium craftsmanship to deliver unmatched comfort from the first step to the last. Featuring a buttery-soft sheepskin lining, adaptive memory foam footbeds, and strategically padded collars and tongues, every detail is designed to make you forget you’re wearing shoes. Once you try Wolf and Shepherd, you won’t want to wear anything else.

At Wolf & Shepherd, we use a range of high-quality leathers designed to serve both form and function and optimize each style.

Our most luxurious styles are crafted from premium full-grain calfskin leather. We source our calfskin from select hides produced by some of the finest tanneries in the world. These leathers are incredibly soft, supple, and shaped by artisans with generations of experience in creating world-class materials.

We also use premium full-grain leathers that are equally refined, but tuned for movement.

These leathers are breathable, adaptable, and built to mold to you the more you wear them, perfecting the fit and feel of our more athletic silhouettes.

Lastly, our performance leathers are engineered using synthetic materials to push boundaries. Designed for durability, breathability, and weather-resistance, they bring next-level versatility to styles built for your most active days.

No matter the leather, every material we use is chosen with purpose. To elevate your looks, your comfort, and the confidence you have in each step.

Our shoes are currently handcrafted by our seasoned artisans in Vietnam.

Each of our shoes is crafted to a standard D width. Check out our Size Chart and fit description on each product page to get specifics for every unique style. Feel free to email us at help@wolfandshepherd.com for more details.

Our shoes come in a standard D width. While we don't offer wide or narrow sizes, our premium memory foam footbeds are designed to adapt to your foot shape, helping to accommodate various foot profiles for a more comfortable fit. If you have questions about what might work best for your feet, our team at help@wolfandshepherd.com will be happy to provide personalized recommendations.

We invite you to experience the comfort of our shoes in person at any of our authorized retail partners. Visit our Store Locator. to find a location near you.

We recommend using W&S Shoe Creams and Polishes on our shoes for the best shoe care results. They are perfectly color matched and designed for our leathers to keep your shoes healthy and increase the longevity of wear. For specific shoe care instructions for each style, please email help@wolfandshepherd.com for further assistance. You can purchase these on our official website, www.wolfandshepherd.com.

We offer free shipping on all U.S. orders over $150.

Ground Shipping:
Estimated delivery within 4 to 10 business days via UPS/USPS.

2-Day Expedited Shipping:
Orders placed by 1 PM PST will ship from our warehouse within 24 business hours. Delivery times are determined by the carrier.

Overnight Expedited Shipping:
Orders placed by 1 PM PST will ship from our warehouse within 24 business hours. Delivery times are determined by the carrier.

Order Processing & Fulfillment:

• All orders are processed and dispatched from our warehouse within 1-2 business days.
• During peak holiday periods, order processing and shipping times may be extended due to increased volume.
• Our warehouse operates Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day.

Important Considerations:

• Shipping and carrier delivery times may be affected by order volume, weather, or other factors outside our control.

Please note that all shipping costs are non-refundable.

Due to increased order volume during peak season, shipping times may increase.

We offer free shipping on all U.S. orders over $150.

Shipping Options We provide the following shipping methods within the U.S.:

• Ground Shipping: Estimated delivery within 4 to 10 business days via UPS/USPS.
• 2-Day Expedited Shipping: Orders placed by 1 PM PST will ship from our warehouse within 24 business hours. Delivery times are determined by the carrier.
• Overnight Expedited Shipping: Orders placed by 1 PM PST will ship from our warehouse within 24 business hours. Delivery times are determined by the carrier.

Order Processing & Fulfillment

• All orders are processed and dispatched from our warehouse within 1-2 business days.
• During peak holiday periods, order processing and shipping times may be extended due to increased volume.
• Our warehouse operates Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day.

Important Considerations

• Shipping and carrier delivery times may be affected by order volume, weather, or other factors outside our control.

Weekend: Orders will be processed by our warehouse on the following business day, with delivery times managed by the carrier.

For all orders, Carrier and Shipping delivery times may vary due to order volume.

Please reach out to help@wolfandshepherd.com for any questions or concerns about your order.

We do ship internationally. Please note that all shipping costs, customs and duties are set by the courier and due at delivery.

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier and we would be happy to assist.

We are unable to make changes to your order once it is submitted. Please reach out to us at help@wolfandshepherd.com as soon as possible if you have any questions or concerns about your order.