FAQ

Our Last Call site is a limited collection of shoes that are available for Final Sale at a substantially discounted price point. This includes “run out styles” that are like new and “fair- condition” shoes that have been gently loved or refurbished (i.e light scuffs, creases, minor imperfections, all that naturally occur with time and wear).

Although these shoes are heavily discounted, you will be receiving the same premium materials as is custom to every Wolf & Shepherd shoe available on our main site.

Please note that every Last Call item purchased will be unique and not exactly as pictured. See examples here.

Our Run Out styles are brand new and have never been worn. Whereas, our Fair Condition shoes have been gently loved or refubished. These shoes have minor exterior imperfections (light scuffs, creases, imperfections), all of which are typical after a few wears, and most of which can be treated with Wolf & Shepherd creams and waxes.

Please note that with every shoe purchased on our Last Call Site, you will be receiving the same high quality premium materials as is custom to every Wolf & Shepherd shoe available on our main site.

Because of the heavily discounted nature of the shoes in this collection, all purchases are FINAL SALE. No returns or exchanges are offered on these products. Please contact Customer Support if you have any questions or concerns about your order.

Please note that all promotions and discount codes are ineligible to be applied to items on our Last Call site, as they are already discounted.

Unfortunately, gift cards purchased from our main site (www.wolfandshepherd.com) are not applicable to our Last Call site at this time.

While full-grain Italian leather is more durable than the rest. Due to leather's absorbent nature, our shoes are not considered weather proof. While they may stand against gently inclement weather, we suggest avoiding complete submersion.

Each of our shoes is crafted to a standard D width. Check out our Size Chart and fit description on each product page to get specifics for every unique style. Feel free to email us at help@wolfandshepherd.com for more details.

We recommend using W&S Shoe Creams and Polishes on our shoes for the best shoe care results. They are perfectly color matched and designed for our leathers to keep your shoes healthy and increase the longevity of wear. For specific shoe care instructions for each style, please email help@wolfandshepherd.com for further assistance. You can purchase these on our official website.

We offer free shipping on all U.S. orders over $150.

Ground Shipping:
Estimated delivery within 4 to 10 business days via UPS/USPS.

2-Day Expedited Shipping:
Orders placed by 1 PM PST will ship from our warehouse within 24 business hours. Delivery times are determined by the carrier.

Overnight Expedited Shipping:
Orders placed by 1 PM PST will ship from our warehouse within 24 business hours. Delivery times are determined by the carrier.

Order Processing & Fulfillment:

• All orders are processed and dispatched from our warehouse within 1-2 business days.
• During peak holiday periods, order processing and shipping times may be extended due to increased volume.
• Our warehouse operates Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day.

Important Considerations:

• Shipping and carrier delivery times may be affected by order volume, weather, or other factors outside our control.

Please note that all shipping costs are non-refundable.

Due to increased order volume during peak season, shipping times may increase.

We offer free shipping on all U.S. orders over $150.

Shipping Options We provide the following shipping methods within the U.S.:

• Ground Shipping: Estimated delivery within 4 to 10 business days via UPS/USPS.
• 2-Day Expedited Shipping: Orders placed by 1 PM PST will ship from our warehouse within 24 business hours. Delivery times are determined by the carrier.
• Overnight Expedited Shipping: Orders placed by 1 PM PST will ship from our warehouse within 24 business hours. Delivery times are determined by the carrier.

Order Processing & Fulfillment

• All orders are processed and dispatched from our warehouse within 1-2 business days.
• During peak holiday periods, order processing and shipping times may be extended due to increased volume.
• Our warehouse operates Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day.

Important Considerations

• Shipping and carrier delivery times may be affected by order volume, weather, or other factors outside our control.

Weekend: Orders will be processed by our warehouse on the following business day, with delivery times managed by the carrier.

For all orders, Carrier and Shipping delivery times may vary due to order volume.

Please reach out to help@wolfandshepherd.com for any questions or concerns about your order.

We do ship internationally. Please note that all shipping costs, customs and duties are set by the courier and due at delivery.

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier and we would be happy to assist.

We are unable to retroactively apply any discounts or other offers for orders placed outside of our promotional window.

We are unable to make changes to your order once it is submitted. Please reach out to us at help@wolfandshepherd.com as soon as possible if you have any questions or concerns about your order.